Oct 24, 2018
I wanted to bring to your attention the exceptional service I was given today by my benefit specialist. I called with a question on why a prescription of mine was no longer covered. After researching, she not only gave me a satisfactory answer, but then referred me to a program I could use to receive a nicely discounted price. Along with this, she voluntarily sent me the EPS benefits for overseas medications and the EPS email address so I could check on that possibility. (We live overseas much of the time.) She also provided me with other information making the phone call to her such a benefit to me.