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  • URX@UniversalRx.com

Frequently Asked Questions

A participating pharmacy is one who has contracted with Universal Rx to provide prescription services to Universal Rx cardholders. If a pharmacy has not contracted with Universal Rx to provide such services, any prescription claims attempted to be filled by this pharmacy will “reject”, or not process using the cardholder’s benefits.

Pharmacies can enroll in the Universal Rx networks by calling the Pharmacy Helpdesk number on your card.

Use our Pharmacy Locator tool to find your pharmacy in our network list.

If you choose to utilize a non-participating pharmacy, you will pay 100% of the cost of the medication out of pocket.

If your benefits plan allows, you may submit a reimbursement claim form along with the original pharmacy receipt, however, this option will usually cost you more than using a participating pharmacy.

In situations where a drug card is not available and a prescription is needed, the pharmacist can call the Pharmacy Helpdesk at 1-800-788-2910 to obtain all the necessary information to process the claim.

If a new prescription drug card is needed, cardholders should notify their Benefits Manager.

Universal Rx contracts a price with each pharmacy. Prices vary from pharmacy to pharmacy, but usually only slightly.

Yes, by letting your physician know your plan co-pay structure, he can prescribe a less expensive generic or alternate drug that falls into a lower price co-pay category instead of prescribing the higher-cost brand medication. Your prescription drug formulary provides a list of the most commonly utilized drugs and it is always advantageous to take your drug formulary with you to the Physician’s office.

A formulary is a list of medications included in your benefits plan that can be applied to your co-pay. Medications not included on the list may require you to pay out of pocket.

Yes, a generic drug is a copy of the brand name medication and typically offers a substantial savings over the brand name drug. The generic drug is preferred if your physician has confirmed it is acceptable for you to take it. By using the generic drug, it saves both you and your employer money.

This means the box marked “may substitute” was checked on the prescription. If this box is checked, it means your physician has allowed the pharmacy to substitute the generic drug when there is one available.

The participating pharmacy can contact the non-participating pharmacy and request a transfer of the prescription.